Complaint
Here you'll find information on how to submit a complaint, how we handle it, and what you can do if you're not satisfied with our response.
What Is a Complaint?
A complaint is an expression of specific dissatisfaction with how we have handled a financial service or product in an individual case.
How to Submit a Complaint
To handle your case, we need to know what the complaint concerns and how we can contact you. You can reach us in the following ways:
E-mail: info@norrviddfinance.se
Postal address: Norrvidd Finance AB (publ) c/o NOBA Bank Group AB (publ), Attn: Complaints Officer, Box 23124, 104 35 Stockholm
How We Handle Your Complaint
Receipt: We register your complaint as soon as we have received it. All complaints are handled by our complaints officer.
Processing: We process your case and aim to respond within 14 days. If we need more time, we will let you know when to expect a response.
Review: If you are not satisfied with our response, you can request that we review the case again. We will then go through the case once more, based on the information available and any additional details you provide.
If You Are Still Not Satisfied
If you are still not satisfied after our final decision, you can turn to the following:
The National Board for Consumer Disputes (ARN): www.arn.se
General court: for legal review
You can also turn to these bodies after our initial decision.
Guidance
You can get independent guidance from your local municipal consumer guidance service or the Swedish Consumers' Banking and Finance Bureau:
www.konsumenternas.se
If you have purchased services from us and reside in an EU or EEA country other than Sweden, you can also get advice from the European Consumer Centre Sweden (Konsument Europa):